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Postage, Click & Collect, Returns & Exchanges

POSTAGE

All items are sent Royal Mail 2nd Class Signed For, (Unless you select another option, where available) Royal Mail aim to deliver 2nd Class Signed For, within 2-3 business days once posted.

I post orders within 7 days of receipt of you order.

If you need something quicker, please get in touch via email (gemma@gemmatruman.co.uk) and if I can arrange it I will.

Rest of the World: Please get in touch for a quote for postage anywhere else in the world.

CLICK & COLLECT

You are welcome to collect your purchase in person from the Manchester Studio. This is available during open hours. Mon-Sat 10-5:30, December Sundays 11-5. 

Please note this is not possible during national or local covid restrictions.

Location and how to find me: Gemma Truman Glass Manchester Studio


RETURNS & EXCHANGES

I want you to love my glass as much as I love making it.

If for any reason you are un-happy with your purchase, Please contact me directly at gemma@gemmatruman.co.uk

I will assess each issue myself.

I do not accept returns, unless the item you receive is found to not be as described.


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